In the rapidly evolving digital landscape, cybersecurity remains a paramount concern for both individuals and organizations. With the increasing use ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

SBI Mutual Fund has introduced SmartAssist, an AI-powered chatbot on WhatsApp, to help users invest, track portfolios, and ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

As OpenAI pitches its artificial intelligence to big companies and government agencies, it’s taking a page from the playbook ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Even when people did connect to an agent, many complained of receiving incomplete, inaccurate or unclear information, says ...

Artificial intelligence systems, the four senators argue, “represent a troubling pattern that if continued, would significantly impede Americans’ ability” to access their benefits. Four U.S.

Zong OZ transforms customer service with AI-powered support, offering instant help through My Zong app and other official ...