Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

In the rapidly evolving digital landscape, cybersecurity remains a paramount concern for both individuals and organizations. With the increasing use ...

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

Zong OZ transforms customer service with AI-powered support, offering instant help through My Zong app and other official ...

SBI Mutual Fund has introduced SmartAssist, an AI-powered chatbot on WhatsApp, to help users invest, track portfolios, and ...