Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing ... Beauchamp upped the ante by asking the bot to "write a poem about a useless chatbot for a parcel ...

If you’ve been on the phone with customer service recently ... talk to a person that they’re actually fine talking to a chat bot. They don’t want to speak to somebody.

Despite the fact that companies have been shoving AI into every customer service interface in ... Like normal ChatGPT, the bot seemed willing to chat about lots of stuff, not just the topics ...

Deluxe Corporation (NYSE:DLX) announced the launch of a new AI-powered assistant, DAX. The AI Assistant uses a blend of ...

“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference call on Thursday. Chesky said 50% of Airbnb's ...

an online chat with an Amazon customer service rep is an easier way to contact Amazon and resolve an issue. Here's how to do it. 3. A new window will open, and Amazon's automated messenger bot ...

you’re either dealing with a bot or the most talented customer service rep in the universe. It's not just the response speed, either. Unlike humans, bots are always available to chat—morning ...

But no such policy existed, and Sam was a bot. The AI model made the policy ... For companies deploying these systems in customer-facing roles without human oversight, the consequences can be ...

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...