TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to ...

The real question for logistics organizations is: how do you overcome the AI last mile problem to actually implement this ...

Live chat software provides a chat interface for businesses to communicate with customers in real-time. The chat ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Let’s take a look at online chat jobs you can do from home, including some of the companies that can help you find remote work as a chat-based customer service representative.

Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers.

A chat agent can evoke customer confidence simply by responding quickly and in a friendly, conversational way. By contrast, sending an email to “support@company.com” can feel impersonal at best.

Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been ...

DIA introduces video chat customer service for travelers wary of face-to-face interaction DEN Live Agent is airport’s latest COVID-19-influenced program ...

It's time for a reality check. Chatbots are killing customer service. Obliterating it, maybe. If you're a customer, you probably already know that. The computer programs that conduct clumsy ...

Many users opt to use chat over phone, and Salesforce has added some AI features to help customer service agents get answers more quickly in the chat interface.

Many consumers would rather handle customer service issues by chat than over the phone phone — 56% according to a Nielsen study commissioned by Facebook. But this doesn't mean the future of ...