Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

Salesforce, Inc. (NYSE:CRM) is included among the 11 Innovative Dividend Stocks to Buy Now. Salesforce, Inc. (NYSE:CRM) was ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

In all this time, you could reasonably say that the CRM community was working to optimize the customer and the way the customer worked within its service paradigm. About a couple of years ago it ...

CRM is still one of the most important keys to customer-centricity. And still, even with strides in innovation, CRM faces some of its most relentless hurdles.

A complete CRM solution will have to engage cutomers, negotiate business transactions, fulfill orders and ensure customer satisfaction. Written by Lim Fung Meng, Contributor March 20, 2001, 1:15 a ...

The Amazon Metaphor As cities become more sophisticated with 311, inevitably they speak about Amazon, the giant online retailer, as a metaphor of what public customer service can become.