3. Proactive vs. reactive Customer service is reactive, meaning it responds to the customer's needs after they have arisen. On the other hand, customer experience is proactive, meaning it ...

Customer service can make or break a buyer’s loyalty to a company. So it’s time for big steps forward that will make those surveys worth your time.

1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

Customer service is the new marketing. This statement may sound suspect coming from a customer service consultant, but if you consider consumer behavior and thought patterns today, you’ll ...

He notes that by relying on technology for customer service, companies could be "inadvertently setting up more barriers to consumers." "Technology, for all of its benefits that it affords us, when ...

Keys to Writing a Good Customer Service Agreement. Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer ...