Travelers recently uncovered an increasingly common airline customer service scam. Here's what you need to know to keep your ...

That solo staffer has to board the aircraft, perform customer service like seat changes, and watch out for passengers who are too drunk to fly or who have too many carry-on bags. They’ve ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service ... O'Hare International Airport, service center shifts before ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.