Creating fully refined AI is more important than just implementing new AI as a shiny new tool.

Salesforce is growing its Einstein platform with an autonomous AI agent technology that will be used initially to support customer self-service.

Image source: The Motley Fool. With the introduction of ChatGPT, AI is advancing faster than ever. The implications for customer service are far-reaching.

“By integrating customer data with service and support functions, Agentforce enables SharkNinja to deliver an exceptional experience at every touchpoint — building customer loyalty and keeping ...

Agentic AI is a $31 billion market and Salesforce could win a big share as customers profit from Agentforce's value-based pricing model.

Talkdesk is helping organizations extend sales and service to customers beyond traditional business operating hours with Talkdesk After Hours.

“Ada’s AI Agent is the future of customer service. We’ve made onboarding, measuring and coaching the AI Agent for customer service as familiar and intuitive as managing a human.

The bank surveys its interns on their technology habits and views. What they said about AI customer service is another warning for the tech industry.

Discord has notified users of a data breach that occurred when a threat actor gained unauthorized access to the support ticket queue of a third-party customer service agent. “Due to the nature of the ...

Siena AI's AI-powered customer support solution might be a machine, but understands context and responds with empathy like a human.