Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, more ...

Millions of Virgin Media and O2 customers are set to benefit from a significant change. Virgin Media O2 has developed and ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

According to a report by Gartner, worldwide spending on conversational AI technology in customer service centers for 2023 is projected to increase by 16.2% from 2022, totaling $18.6 billion.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...