Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...

If you’re considering what it takes to build an AI agent, we have a step-by-step guide to help you along the way. Learn more.

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...