Forbes Advisor commissioned this Customer Experience Trends survey through the market research company, OnePoll. The study followed ethical guidelines set forth by the Market Research Society’s ...

One of the simplest ways to make the greatest impact in a customer service experience is to follow the four P’s: Promptness, politeness, professionalism and personalization.

Excellent customer service, quality control, good marketing, and pricing all help companies generate sales. But a fantastic customer experience is what makes businesses gain customers for life.

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Improving the Customer Service Experience. Bad customer service experiences are all too common. They are the customer emails that take a company too long to acknowledge, problems that bounce from ...