The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys. Respondents were contacted at random via email from April 2024 through March 2025.

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. According to the American Customer Satisfaction Index, Chick-fil-A was ...

Overall Customer Satisfaction for First/Business Class JetBlue Airways (738) Delta Air Lines (724) Alaska Airlines (709) United Airlines (690) Air Canada (686) American Airlines (684) ...

With a decrease in customer satisfaction of 2%, LongHorn Steakhouse dropped to No. 2, receiving an 83, per the study. Darden Restaurants-owned Olive Garden, at 81, was below LongHorn.

Starbucks posted a 4% jump in customer satisfaction year-over-year, the study found. Arby’s, Panera Bread, Papa Johns and Pizza Hut, with scores of 79, were not far behind, according to the data.

Each customer brings the potential or repeat business, which is far more likely if they have a rewarding experience with your business. Listen to who they are, what they do, and what they need.

Southwest Airlines has the highest customer satisfaction rate in the economy/basic economy category for the fourth consecutive year. In second place for this segment was JetBlue and in third, Delta.

Tom leads the Customer Experience Transformation practice at TTEC Digital and has spent the last 30 years of his career focused on customer experience – helping brands improve their relationship ...

TROY, Mich.: 4 Dec. 2024 — Gas utility customer satisfaction with billing and payment and customer care significantly drop, according to the J.D. Power 2024 Gas Utility Residential Customer ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...