The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

Overall Customer Satisfaction for Economy/Basic Economy. Southwest Airlines (694) JetBlue Airways (663) Delta Air Lines (662) Alaska Airlines (645) Allegiant Air (636) United Airlines (603) ...

TROY, Mich.: 14 Dec. 2022 — Overall residential electric utility satisfaction drops as more customers are experiencing higher monthly bills and feeling worse off financially, according to the J.D.

The Management Top 250 ranking compares companies using the late management guru Peter Drucker’s principles. Companies are graded in five categories: customer satisfaction, innovation, social ...

Bank of America tops customer satisfaction in retail banking advice and mobile app satisfaction, ahead of Wells Fargo and Truist, per J.D. Power’s 2025 studies.

The Gist. Silo challenges persist.Customer experience silos hinder seamless interactions. Organizations must break down these barriers to create cohesive, effortless experiences for their customers.

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Southwest Airlines has the highest customer satisfaction rate in the economy/basic economy category for the fourth consecutive year. In second place for this segment was JetBlue and in third, Delta.

Customer satisfaction for cable television is up by almost 7%, internet services by 3%, and personal computers by 3%. You may be surprised by who customers love the most.

Customer satisfaction dipped 0.1% in the second quarter of 2024 to a score of 77.9 out of 100, the American Customer Satisfaction Index said Tuesday.

Among other top companies for customer satisfaction, Accenture ACN 1.16 % increase; green up pointing triangle and Hershey also made the top 10 for social responsibility, with Accenture No. 1 in ...