Process Cycle Efficiency (PCE ... for PCE and how you can use it to improve your process and create greater customer satisfaction. Waste exists in almost every process. We typically define ...

Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no ...

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction ...