Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Location-agnostic leadership prioritizes building connected teams, cross-functional alignment, customer obsession and ...

Agentforce 3’s MCP integration accelerates multi-agent scaling for enterprises, but introduces new considerations around ...

Through an on-demand business model and prioritising the customer, Universal Graphix Limited is a signage company on the move ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM ...

A 2023 survey of small business owners by Microsoft revealed that only 10% of small businesses with up to 24 employees “know how to use AI for their work-related tasks,” while 67% “say they ...

Costco is looking toward technology to improve the customer experience at its brick-and-mortar and online stores without significantly changing the retail giant’s business strategy, the company ...

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