Relationship marketing is more than just sending “Happy Birthday” emails or offering loyalty points to your customers. It is ...

Passing the cost of tariffs directly to customers may seem logical, but customer relationships are emotional. Do this instead ...

Amazon, Google, Walmart, OpenAI, and Shopify are racing to build AI assistants that can shop for you — while blocking rivals ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

AI Agents Will Transform Customer Relationships, for Better or Worse© Thomas R. Lechleiter/WSJ AI has become an engine for customer engagement.© Thomas R. Lechleiter/WSJ ...

9. Gamification Keeps Engagement High Gamification can transform loyalty programs into an interactive experience, adding fun and interaction to the customer-business relationship.

The best mortgage tech partners are no longer order-takers—they’re strategic allies helping ers adapt, innovate and grow in a ...

Customer relationships are conversation only and if there is an unwavering commitment on the part of the company to make it so. Let’s not forget that in exchange for providing a product or ...