CX and business leaders see customer engagement as an area ripe for transformation. In fact, 82.7% of companies have completed, are engaged in, or are planning a CX transformation project for 2023 ...

Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030" report has been added to ResearchAndMarkets.com's offering. The AI for customer service market is projected to ...

But now those purchases will help the retailer target you with ads, according to a report from Morning Brew Thursday. Costco plans to put customer buying history to work in the retail media space ...