Nearly all organizations have experienced changes in cost, profitability, and the ability to efficiently fulfill orders due to customer behavior changes. The infographic below presents key ways that ...

A target market customer profile identifies the customer most likely to buy your product or service. While some companies create products around a customer profile, others identify the customer ...

"Fifty-five percent of customers feel frustration when having to repeat the same information to multiple customer reps or across multiple channels," states Sentiment Metrics in the following ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

(Also see the infographic at the end of this article.) 1. The Meek Customer generally will not complain. Social response: The Meek Customer will only post or comment on Facebook or Twitter when she ...

The infographic below, compiled by Chargeback.com, an anti-credit card fraud company, details the past, present and future of customer payments.

The company also has among the highest customer loyalty for leading retail brands. Walmart's average customer is a white baby boomer who owns her home and earns less than $80K per year.