Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s needs. Critical ...

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland.

Many organizations have had customer reference programs in place for years, but not until recently have those programs begun to capture the executive attention they deserve. Senior management has a ...

A salesperson is preparing for an important customer meeting. They rehearse a pitch with an AI-powered digital coaching tool which is tailored to the company’s objectives and sales philosophy.

STAMFORD, Conn., August 15, 2024--(BUSINESS WIRE)--By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise ...

Customer records agent: Helps sales teams more efficiently maintain up-to-date account activity records. For example, the AI agent can summarize recent account activity, organize meeting notes ...

The May 15 edition of Rubber News Live will discuss this critical question in “Meeting customer demands: How are customer requirements in the rubber industry evolving?”, in a livestream to be held at ...