Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel underappreciated (53%) and consider the staff rude (42%), ...

"How can technology be used effectively to bring us closer to our customers rather than further away?" asks an infographic by digital customer experience platform CUBE. The infographic explains how to ...

Customer service chatbots are the most common ... than half of the respondents and in HR by just over a quarter. This infographic shows the use areas of generative AI in the travel industry ...