Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

As retailers continue to search for new ways to better engage with shoppers, many have turned to customer loyalty programs. Although most (80%) of company owners and business executives believe they ...

There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago.

An infographic guide from knowledge base software provider Helpjuice outlines (1) the impact customer satisfaction has on a business; (2) key drivers of customer satisfaction; (3) three metrics of ...

An infographic (below) from Notify Visitors looks at ways to improve customer experience. Specifically, it explores 10 proven tactics: social listening, ensuring consistency, personalization, ...

Customer churn isn’t something we usually think of as a technological problem, more than a third of the $136 billion a year companies lose is to churn.

Since the start of the pandemic, companies have struggled to keep up with shifts in customer behavior, especially around customer expectations. This is most acute during the last mile of a delivery, ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time.

Building and maintaining customer relationships is a vital part of growing your business, but it's easy to let it fall by the wayside amid the daily grind. Take advantage of the summer slowdown to ...

From bartering to bitcoins, this fun graphic takes a look at the long evolution of how customers pay for what they want.

Those are a few of the facts that the website marketing company unveiled as part of their research. In this infographic, the company goes in-depth to explore statistics on everything from corporate ...