If you do not act on a customer's feedback, and they ask why, give them an honest answer. Maybe you don't have the resources to make the change at the moment or have to prioritize other things.

Customer reviews do more than rate your company’s products or services. They help consumers form opinions about your business. It’s for this reason you’ll want to encourage feedback. But how?

Let’s dive into a few reasons customer feedback is important for your business so it can continue to thrive. Monitor customer satisfaction. Based on how your customers feel about your business ...

In other words, if you can respond to negative feedback in a way that adequately makes up for the mistake, you can actually achieve greater customer satisfaction than if you had met the customer ...

advertisement 08-17-2009 WORK LIFE Customer feedback and the quest for continuous improvement If you’re in a customer-focused business (and really, who isn’t?), you’re always looking for ...

Place your online customer feedback form on a secure server. You'll need secure socket layer, or SSL, protection on your web server, which you can get from a web hosting company, to secure the ...

Customer feedback typically falls into one of two categories. There’s structured feedback, typically given in the form of survey questionnaires and responses. Then there’s unstructured ...

You can rate your dinner, your hotel stay, your dentist, and your phone call with the cable company. NPR's Scott Simon wonders if all these requests for feedback have any actual impact.

Medallia, which has designed voice and text customer surveys for six of the world’s 10 biggest banks, offers a package of live-time surveys to its clients in which fragments of linguistic ...