Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your organization. Consider all elements of AI ...

Organizations are increasingly relying on chatbots to streamline their customer service experience, touting many potential benefits that include shorter wait times, cost savings, higher customer ...

This indicates that AI chatbots are seen as being more adept at handling certain basic customer service functions, which means that companies are wise to be investing in them—at least up to a point.

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users ...

For several years, banks have been handling more and more customer service requests with chatbots, often with female-sounding names like Sandi for Santander, Amy from HSBC, or Eno at Capital One.

This development has ushered in a new era in customer service, combining artificial intelligence with human knowledge. The current WhatsApp chatbots signify a significant advancement in technology ...

But a new survey shows that, at least when it comes to customer service, chatbots still have a long way to go before they meet most people’s expectations. Customer engagement platform Cyara ...

may have a simple answer that doesn’t require tonal variety, but what if the customer’s order is delayed or cancelled? In these kinds of situations, AI-powered chatbots can take action ...