Chatbots are an integral part of modern customer experience. There are over 300,000 active chatbots on Facebook Messenger alone. But it's not all about Facebook. WhatsApp, Telegram, Viber, Twitter, or ...

"And most companies that are thinking about cost cutting and the AI revolution are not really thinking about the customer." Simply put, the AI still doesn't work that well. Many of these chatbots ...

This article, Survey: Customers prefer AI chatbots to live customer service agents, was first published at The Desk. To submit a news tip, comment or request for correction, please click or tap here.

Chatbots have been hailed as a mobile paradigm shift, the future of commerce, and a disruptive force in the customer service industry. Businesses are foreseeing immense potential and are investing ...

asks an infographic by digital customer experience platform CUBE ... Yet more and more brands are implementing AI and chatbots. Those two ideas are not mutually exclusive: A company's use of data and ...

They've also become extremely common in customer support, where AI chatbots supplement or replace human support agents. But not everyone is eager to join the AI train. AI is still developing as a ...

The IRS has already implemented chatbots to improve customer service, and the agency is expanding the technology to help more taxpayers. These chatbots can help taxpayers resolve certain issues ...

Booking Holdings could benefit from AI chatbots as performance marketing channels, potentially reducing customer acquisition costs and providing personalized travel services. Booking Holdings' CFO ...