CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Discover how brands can maintain customer relationships between purchases of long-lifespan products with content and ...

Myth #1: Customer engagement works best in person ... Your method will likely vary depending on your niche product or service. Evaluate responses objectively from both the consumer and company ...

Anand Jain, Co-founder and Chief Product Officer ... unlocking authentic, customer-driven engagement. As brands navigate this new paradigm, success will come down to building genuine connections ...

“More products, more messages ... appeal reflects the underlying concern all businesses have about customer engagement – are they investing in the right people, technologies and channels?

In the competitive world of soap products, standing out is key. Personalized soap molds play an important role in setting a brand apart. By imprinting a unique logo or design on each soap bar, ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

The appointments to the WMS executive team include Brent Horwitz as Chief Customer Engagement Officer, Ryan Weikert as Chief Product Officer, and Michael Abdul as Chief Marketing Officer.

Ohio-based Kroger is letting customers to sign up with gaming operators through the company’s retail supermarkets and gas stations.

The appointments to the WMS executive team include Brent Horwitz as Chief Customer Engagement Officer, Ryan Weikert as Chief Product Officer, and Michael Abdul as Chief Marketing Officer.