Today, we interpret the signals from a future we're creating—a future tailored to strategic leaders who seek understanding and foresight in customer engagement. From Reactive To Proactive ...

Leverage chat apps, social media messaging and Chatbots to personalize customer experience Leverage chat apps, social media messaging and Chatbots to personalize customer experience Friday, May 23, ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation ... recognizing AI’s ability to revolutionize customer engagement and service delivery.

JUSTICE OKAMGBA writesArtificial intelligence is no longer a futuristic concept reserved for tech giants; today, small businesses are increasingly adopting AI tools to streamline operations, cut costs ...

By automating data analytics, Welles has enhanced customer engagement, optimized inventory management, and significantly improved marketing effectiveness - all while streamlining its Shopify-based ...

The evolution of customer engagement has reached an inflection point where success is no longer determined by the volume of data collected, but by how effectively organizations can translate that ...

Building a cohesive omnichannel engagement strategy is essential for businesses seeking to meet and exceed customer expectations. An effective omnichannel approach ensures seamless and consistent ...

You'd think customer engagement wouldn't be all that difficult. They're customers, after all. They're already sold enough on your brand to have made a purchase. Now you just need to hang on to them, ...

To usher in improved customer engagement strategies, you must first learn to recognize which of the antiquated ones need replacing. Myth #1: Customer engagement works best in person. Many of the ...

Nearly one-third of utilities still do not offer mobile apps and 32% of websites and apps fail to deliver on basics of customer engagement. As utility customers increasingly seek seamless digital ...

Eighty-three percent of consumers feel more loyal to brands with quicker and better complaint resolutions, based on a study by global customer engagement software company Khoros, while 68% of ...