AirAsia Rewards, the loyalty and rewards platform of Capital A has taken a significant step in expanding its offerings by ...

Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Diversity is more than a buzzword and a team-building initiative. Sustained growth comes from a holistically diverse company ...

The impact of the bswift Engagement Agency is clear. For example, the quality and reach of benefits materials reduced open enrollment calls to an HR Help Center by 43% for one client and drove a 95% ...

Unifonic is at the forefront of AI-driven communication solutions, playing a pivotal role in Saudi Arabia's digital transformation journey.With the Kingdom's Vision 2030 accelerating technological ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

Unlike traditional stacks, this concept envisions a dynamic, interconnected ecosystem where tools ... unlocking authentic, customer-driven engagement. As brands navigate this new paradigm, success ...

When CMOs own and define their company's marketing technology strategy, their organization achieves more targeted, relevant, and efficient customer engagement and greater ... and efficient sustainable ...

“We think customer data should cover the complete ecosystem, with flexible usage, real-time updates and insights embedded in CRM, to help pharma companies be more successful in their engagement ...

AirAsia Rewards just took a significant step in expanding its offerings by introducing a plug-and-play loyalty solution for ...