But more than that, customer engagement is about taking your clients on a journey, not to a specific transaction but to a new, richer relationship. For the past 10 years, I have hosted an event ...

Continuing a decade of partnership, NICE and RingCentral extended their relationship to strengthen integrated AI-powered ...

Another key benefit of engaged employees is that they are more likely to focus on consistency in all aspects of their work, ...

Customer engagement training is as important as ethics and compliance training. Every employee plays a role in fostering relationships, safeguarding reputation and securing future opportunities.

While customer engagement activitites might include generating success stories, video interviews, references for sales, customer satisfaction surveys, managing your social media program or ...

The drop came despite a solid showing in the previous three months. Twilio reported second-quarter earnings before certain ...

By supporting the next phase of AI-powered engagement across the 8x8 Platform for CX, 8x8, Inc. (NASDAQ: EGHT) boosts ...

The Symbiotic Connection Between Employee and Customer Experiences in the Digital Engagement Industry Nicastro: Nashvegas. Yeah, I never expected a New Year's Eve feel on a Wednesday night in June.

One way a business can scale customer engagement without scaling human capital is through loyalty programs. Loyalty programs have become more than rewards based on how much a customer purchases.

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

That's why the start/stop/keep technique can be such a natural starting point for customer engagement, improving communication and transforming customers' relationships with your brand. How Start/Stop ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...