When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

Regional businesses across the state are rapidly advancing their customer retention strategies, with nearly 200 ...

While sentiment stays positive, 27% of APAC retailers cite customer loyalty as their biggest challenge, ahead of pricing ...

Learn how Agentic AI transforms customer experience, enabling autonomous, hyper-personalized, and proactive engagement across industries.

Increased customer engagement through strong content generation and a robust webinar program work has changed the equation for Tigo Energy, according to Dillon. “We'll continue to evolve the ...

WALTHAM, Mass., February 25, 2025--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced Pega Customer Engagement Blueprint, a generative AI-powered ...

Customer loyalty and brand engagement are two of the most coveted key performance indicators (KPIs) for nearly every senior business leader. But the process of achieving this goal is never easy.

There is still a lot of work to be done. 74% marketers worry their customer engagement metrics aren’t translating into tangible business outcomes. Marketers from Asia are slightly more optimistic, ...

Loyalty is re-emerging as the new battleground for Asia Pacific (APAC) retailers, as brands shift from transactional tactics ...

“Customer engagement, like quality and innovation, must exist at each stage of the customer experience,” explains Fallon. Sales mindsets are also commonly misplaced.

I want to emphasize that a consumer creating an online review or social media post, while a visible act of engagement, is far from establishing the relationship needed to really drive lifetime ...