The era of providing service that not only meets but exceeds customer expectations to achieve delight is becoming increasingly important for businesses.

Customer delight is a standard that goes beyond satisfaction to compel customers to stay with your brand. Learn why it matters and get tips for achieving it.

While creating positive customer interactions is important, investing lots of time and resources in “delight” can make companies neglect the real drivers of loyalty. Let’s discuss the right goals for ...

For more ways to surprise and delight your customers, check out our “Cheat Sheet for Customer Loyalty” here. About the Author Laura Bassett is VP NICE CXone Product & Solutions Marketing.

From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction.

3. Using Predictive Analytics to Proactively Meet Customer Needs. McKinsey & Co.’s report on the future of CX found a few leading company regularly and legally collecting interaction data from ...

The 8 Principles of Customer Delight. Delighting customers is about more than just meeting their needs in the moment. It’s about building authentic relationships that stand the test of time.

That one customer service rep, who no doubt thought she was doing a nice thing, has reset Patricia’s expectations. She now feels entitled to not having to pay $200 ever again.

When Customer Care Isn’t Enough, Call the Customer Delight Brigade Some companies are paying to impress customers with more than just smooth service. Cupcakes, flowers and handwritten notes abound.

7. "Kindness and courtesy are at the root of a positive customer experience." I wrote about this concept in my latest book, I’ll Be Back.I used different words, but the meaning is the same: Be nice!

Think about the last time you dined at your favorite restaurant. What made it a delightful experience? A combination of many elements: the food, service, and ambience, supported by references and ...