By ensuring reviews have a dedicated owner and ongoing strategy, they’ll help you acquire new customers and retain the ones you have by serving as the customer reference that works for you 24/7.

Customer service means serving the needs of your customers and helping to solve their problems. Here’s how to improve it for your business success. From retailers to restaurants, consumers aren ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...

Achieving alignment across teams like sales, marketing and product development can help your company create a seamless customer experience. It takes a village to keep a customer happy. Positive ...

Tim Turvey, chief of customer care and aftersales, boosted customer loyalty and strengthened GM's parts operations and partnerships with dealers' service departments. John Roth, president of GM's ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...

Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be wider than in any other industry. The Covid-19 pandemic, however, may be ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study — Volume 1, ...