Cigna's logo is seen in Virginia Beach, Virginia. Cigna will begin linking bonus awards for high-level officers to the company’s net promoter score, a measure of customer loyalty and ...

Customer Analytics. The 21st century IDEA act and OMB A-11 Sections 280.10 and 280.14 require agencies to collect data on user behavior and satisfaction to use in the prioritization and design of ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer ...

In today’s digital age, failure to provide great customer care via social media could be a reason for customers to leave a brand and look elsewhere.

In 2023, many executive teams focused on customer retention, and with that came a new focus on what metrics matter. Featured Video An Inc.com Featured Presentation ...