It can be said that social customer care is the latest and greatest version of this “new marketing.” Handling customer service over social channels like Facebook, Twitter, etc., is a way to ...

The new role of head of customer care has been created at Castle Green Homes. Peter Lewis, who has almost a decade of experience in customer care with housebuilders, has been appointed to lead the ...

Achieving alignment across teams like sales, marketing and product development can help your company create a seamless customer experience. It takes a village to keep a customer happy. Positive ...

Our customer service supervisor visits patients each day to proactively address patient concerns before they turn into complaints. MCKNIGHT’S LONG-TERM CARE NEWS MCKNIGHT’S SENIOR LIVING ...

Customer care is important to cut silent churn as some subscribers, who never tell you that they are unhappy, and ready to simply leave Search. Search. 4G. 5G. STATISTICS. OPERATOR. INTERNET ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...