Silverback’s engineering team designed the AI Agent to be modular, enabling it to plug into diverse customer service and sales environments. For example, in a retail context, the AI Agent can ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website ...

Initially, Einstein Service Agent will be deployed for customer service scenarios, with plans to expand to other Salesforce clouds in the future. While there are many vendors moving to enable ...

the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service issues just like a human worker. Many modern chatbots that assist with ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards.

Unlike traditional tools that rely on static triggers or siloed interactions, Sendbird's AI agent remembers customer conversations to ensure support flows naturally, no matter where it begins.

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company ...

Qualtrics, which collects data on consumers, employees, and brands, is leaning into agentic AI. Its product president said the tech helps companies act on feedback faster and make better decisions.

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ -- PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio ...

to create an interactive robotic customer service agent. The first unit will be piloted at the Tix4 kiosk inside Fashion Show Las Vegas. Tix4 has sold over 15 million tickets across its locations ...