"Crucial Conversations: Tools for Talking When Stakes Are High," by Kerry Patterson, ... Every solution provider should take the time out to read this book. id. unit-1659132512259.

Based on the national best-selling book Crucial Conversations: Tools for Talking when the Stakes are High, the course teaches nine powerful skillsets grounded in decades of social science research.

Crucial Conversations is a one-day program that teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. ... The materials include the Crucial Conversations ...

In all of these cases, the problem is that crucial conversations are not happening, resulting in unsuccessful projects, perception gaps, difficult working environments and damaging narratives.