Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, tod ...

Gartner Magic Quadrant for Contact Center as a Service, 9 November 2020, Steve Blood, Drew Kraus, ... See how our customer-centric expert services, innovative software, ...

Gartner's 2023 Magic Quadrant for Contact Center as a Service (CCaaS) is set to bring big changes to the industry. Learn about the upcoming changes .

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the ...

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models.

Gartner, an industry analyst, considers Nice’s CXone as a leader in the industry along with Genesys’ Cloud CX. We think the contact center software market, as a whole, ...

Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual ...

A contact center’s ability to deliver better customer satisfaction plays a pivotal role in building a brand’s image. Even a single bad experience can make a customer switch to a competitor.

Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from a valuation of $3 billion in ...

NICE inContact, a NICE business, today announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service report. The company was ...