The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” features key recommendations and expert insights to help implement contact center software ...

Gartner defines CRM Customer Engagement Center (CEC) as the market for software applications used ... last year with the launch of its Intelligent Contact Center (ICC) solution.

Biggest global IT markets in Gartner’s $5.6 trillion tech spending 2025 forecast is data center, devices, software, ...

January 15, 2025--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner ... with Contact Center as a Service partners ...