The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” features key recommendations and expert insights to help implement contact center software ...

On the other hand, according to Gartner, a contact center is an omnichannel affair that supports customer interactions across all of a brand’s channels, including phone calls, email ...

today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global AI-powered cloud contact center leader for enterprises of all sizes, today announced its participation in the Gartner® IT Symposium/Xpo ...

Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner ...

"This recognition from Gartner, coupled with strong year-over ... and integrations with Contact Center as a Service partners like Genesys and Five9, while maintaining the full context of a request.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations ...

Five9 is another Gartner-leading CCaaS provider, offering an intelligent enterprise-grade cloud contact center that aims to also be simple and easy to use. The contact center offers a full range ...

During Converge Africa 2025 Summit, Huawei showcased its comprehensive portfolio of Artificial Intelligence Contact Center (AICC) solution.

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...