Here's how to find and use their contact form to send an email: 1. Go to the Lyft website's Help Center. 2. Scroll to the bottom of the page and click "Contact Support." 3.

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

For Avaya, bringing the metaverse into its contact center wasn't a complicated process. At GITEX, I talked to Avaya International President Nidal Abou-Ltaif about this, and he told me, "We just ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it ...