How is your brand currently analyzing these interactions to yield real and impactful business results? Implementing a contact center analytics program will enable you and your brand to pinpoint ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...

Automate repetitive sales, service, and marketing activities with Nextiva. Image: Nextiva Contact center analytics help teams make data-driven decisions, and Nextiva is capable of reporting on all ...

Dedicated call center software offers all the trappings ... ensuring seamless communication in a high-pressure environment. From advanced analytics to IVR, the software makes light work out ...

By providing adaptable analytics, businesses can uncover critical trends and opportunities for improvement, ensuring a significant competitive edge in the dynamic contact center landscape.

Along with the introduction of AI Analyst, Cresta has also made significant enhancements to existing solutions offered within the company’s AI-powered contact center analytics suite, Cresta Insights.

Jan. 23, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human ... With traditional analytics platforms, it can be incredibly time and cost-intensive for organizations ...