Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, Calif ...

Local Measure’s flagship product, Engage for Amazon Connect, is an omnichannel agent desktop purpose built for Amazon Connect, an omnichannel cloud contact center that helps businesses provide ...

Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI conversational guidance to empower contact center ...

Contact center features, include agent and supervisor desktop with Cisco Finesse, built-in self-service IVR with CVP. Includes built-in email and web chat, outbound support, remote silent monitoring, ...

The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent ...

Noble Systems, a provider of unified contact center technology solutions, has launched Noble Composer X, the latest version of its agent desktop interface for contact center managers to build agent ...

"Spanlink and Altitude Software both have 20 years of experience working in the contact center arena, delivering substantial business results," states Mark Lepko, Altitude Software's president for ...

The value of contact center agents is indisputable; how to best retain your investment in them is more complex. Experts offer suggestions that range from an agent recognition and awards program to ...

3CX includes a full range of call center software features such as call queues, IVR, advanced call reporting, and agent training tools (including listen-in, whisper, and barge) targeted to improve ...

Navigating pandemic shockwaves for the contact center agent Though the end user experience is often analyzed from several points of interest within development and operational teams, it is time to ...

Marketwired December 10, 2014 at 1:00 PM SANTA CLARA, CA-- (Marketwired - Dec 10, 2014) - ...