In the first part of this two-part blog series, opens new tab, we reflected on what has changed in client feedback over the several months. Now, we look ahead to how client feedback will continue ...

Firms are taking steps to mitigate burnout and reduce turnover, but there’s one surprising tool many may not have considered: a client feedback system. A client feedback system is an intentional, ...

The following insights shared by three industry professionals will help put you on the path to getting the client feedback you need to successfully engage with your clients. 1. Prioritize ...

Industry Insight from Thomson Reuters Institute, a part of Thomson Reuters. Only 27% of law firm clients are asked for formal client feedback by their firms, according to research from Thomson ...

Meeting customers' needs: It’s old-school thinking to brush off customer feedback thinking that you’re the expert and your client should just let you do your job. In fact, customer feedback ...

Nearly 10 months after launching a program to enhance its relationships with clients, Cassels has seen positive feedback, improved client retention, and even something the firm wasn’t explicitly ...

However, the reality is that many firms are using client feedback to check a compliance box, which means they are missing out on significant opportunities. Simply by adding additional questions ...