In the first part of this two-part blog series, opens new tab, we reflected on what has changed in client feedback over the several months. Now, we look ahead to how client feedback will continue ...

Firms are taking steps to mitigate burnout and reduce turnover, but there’s one surprising tool many may not have considered: a client feedback system. A client feedback system is an intentional, ...

After producing a five-month, multimedia series on the power of client and community feedback, Stanford Social Innovation Review conducted two audience surveys to understand the campaign’s influence.

In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking ...

The following insights shared by three industry professionals will help put you on the path to getting the client feedback you need to successfully engage with your clients. 1. Prioritize ...

Industry Insight from Thomson Reuters Institute, a part of Thomson Reuters. Only 27% of law firm clients are asked for formal client feedback by their firms, according to research from Thomson ...

Forbes Coaches Council members share the most constructive client feedback they've received.

Meeting customers' needs: It’s old-school thinking to brush off customer feedback thinking that you’re the expert and your client should just let you do your job. In fact, customer feedback ...

Nearly 10 months after launching a program to enhance its relationships with clients, Cassels has seen positive feedback, improved client retention, and even something the firm wasn’t explicitly ...