Report: 16 key lessons on collecting and using client feedback: highlights from the IRC Client Voice and Choice / Ground Truth Solutions pilots Key areas of learning have been captured regarding ...

3. Request client preferences: Asking about customer communication preferences when onboarding a new client. “We want to foster an environment where feedback is a part of the client journey with ...

Meeting customers' needs: It’s old-school thinking to brush off customer feedback thinking that you’re the expert and your client should just let you do your job.In fact, customer feedback can ...

A reluctance among legal and professional services firms to actively seek client feedback is hindering their growth, new research by Glasgow-based MyCustomerLens has found. The study highlights ...

Barrett Business Services Inc (NASDAQ:BBSI) reported a record start to the year with new client sales and upselling of new products exceeding expectations. Gross billings increased by 9.5% over ...

Here's how Luckin Coffee, the 'poster child' and 'dream client' of Credit Suisse, turned into the bank's worst nightmare Bloomberg Wed, Apr 29, 2020, 2:30 AM 8 min read ...

Tangoe Global Client User Conference Highlights What’s Next in Digital Transformation and Mobility’s Role in the Connected Workforce ...

While Lu hasn’t been accused of wrongdoing, Luckin’s revelation that senior executives may have fabricated US$310 million in sales underscores the risk for investment banks of doing deals in ...