Customer reviews Citibank doesn’t have the best customer reviews, receiving just 1.4 out of 5.0 stars on TrustPilot and 1.04 out of 5.0 stars on the BBB as of Jan. 11, 2024.

People who may have received a phone call about a past-due credit card account from CitiBank between Aug. 15, 2014 and July 31, 2024 could receive a settlement payment ranging from $350 to $850.

Citibank has competitive yields on some savings accounts, no overdraft fees and a wide range of products. It offers 24/7 customer service and more than 60,000 fee-free ATMs.

Citibank has illegally refused to reimburse scam victims who lost money due partly to Citibank's poor online security practices, New York Attorney General Letitia James alleged in a lawsuit filed ...

NEW YORK -- (BUSINESS WIRE)-- Citibank rated Number One for customer satisfaction across the retail banking industry, following being top rated among national banks in 2016 and 2017, according to ...

For more than three months I have been involved in a fraud dispute with Citibank Mastercard for the amount of $45,500. There were six consecutive fraudulent charges of between $7,500 and $8,000.