A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The popular restaurant chain claimed the top spot over other fast-food eateries, according to data in a new study.

Chick-fil-A is known for its simple menu and excellent customer service. The reason people rate it so highly on customer satisfaction is that the restaurant chain seems to be genuinely concerned ...

Chick-fil-A remained the leader in overall satisfaction at 99% ... ensuring employees are empowered to deliver memorable customer experiences." For the past 24 years, the Drive-Thru Study has ...

Chick-fil-A lost one loyal customer at the drop of a dime. TikTok user Aylin Avci, who goes by @ _staylina on the social media app, alleged in a recent video that she was charged a bag fee for eat ...

Chick-fil-A, famous for its exceptional customer ... improved service times, and increased customer satisfaction across almost all of our major markets," Kempczinski said, per the outlet.

Ranked in the top three of America's favorite fast-food chains, Chick-fil-A's popularity can be attributed to its commitment to customer satisfaction and consistency.However, it seems the ...

Ranked in the top three of America’s favorite fast-food chains, Chick-fil-A’s popularity can be attributed to its commitment to customer satisfaction and consistency. However, it seems the ...