These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

In 2025, customer service is experiencing a significant transformation due to the integration of advanced technologies like ...

Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to ...

Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

California lawmakers are trying to address safety concerns surrounding AI chatbots but they're also facing pushback from the ...

ServiceNow, the AI platform for business transformation, announced new research today revealing that 80% of Indian consumers ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

There are few things in life I find more infuriating than the self-service machines at supermarkets (first-world problem, I ...

New research by YouGov finds that when Britons contact a business, they want to do it by phone or email. Despite the ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

DOVER, DE / ACCESS Newswire / April 8, 2025 / Intellivizz is a well-established AI Automation Agency. In the latest ...