I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

A new phase of the president and the Department of Government Efficiency’s attempts to downsize and remake the civil service ...

Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.

Chinese tech giant Baidu has released a new artificial intelligence reasoning model, and made its AI chatbot service free, ...

DOGE has rolled out a custom AI-powered chatbot, GSAi, to around 1,500 government workers as it continues to slash the ...

An Indianapolis-based group is offering a new option to help those struggling with opioid addiction. Overdose Lifeline will ...

The initiative could potentially widen the reach of Doubao, ByteDance’s AI chatbot, to the 880 million monthly active users ...

KT Alpha Shopping announced on the 6th that it has introduced a Kakao chatbot service. This service allows customers to order ...

Google’s Gemini chatbot may soon support AI-powered video generation, expanding beyond image creation capabilities.