Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last year on is Linkt app and website. Linkt is where customers sign up for a ...

Business AI can follow up with customers to answer questions The new WhatsApp Business features were unveiled on Tuesday ...

Dust AI startup hits $6M revenue building enterprise agents that automate workflows and take real actions across business systems using Anthropic's Claude models and MCP protocol.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

As OpenAI pitches its artificial intelligence to big companies and government agencies, it’s taking a page from the playbook ...

Anthropic says the new models underwent the same "safety testing" as all Claude models. The company has been pursuing ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues. We ...

Patients using chatbots to assess their own medical conditions may end up with worse outcomes than conventional methods, according to a new Oxford study.

Billed as Australia’s first-of-its-kind generative AI-powered pet care assistant, the PetAI chatbot will answer client questions about a range of pets including cats, dogs, reptiles, birds ...