A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Over the past year or so, we’ve seen a few scattered reports indicating that Apple has been exploring ways to integrate Apple ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

Rogers Communications Inc. N/A has ended its contract with an external customer-service company, resulting in hundreds of job ...

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees us learn ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...