Just like that, the scammer’s access to my Social Security account was ended and Bob restored my real direct deposit information. And like the first agent predicted, it all took about five minutes.

The Social Security Administration (SSA) has announced a significant change in its service protocol, eliminating telephone services for direct-deposit account transactions. This decision is part ...

When you are ready to change your direct deposit, we highly recommend that you do not close your old bank account until you have seen your Social Security deposit show up in the new bank account.

Under the new rules, people who need to apply or make changes, including new direct deposit account information, must do so via the online “my Social Security” tool or in person and not over ...